Your User Agreement
- How we collect information and what types of information we collect
- How we use the information we collect and for what purposes
- When and to whom information we collect may be disclosed
- How we safeguard and protect Personal Information (defined below) you provide
- The choices that are available to you regarding our collection and use of Personal Information
- How you may access, review and change Personal Information you provide
1. Policy Scope
2. Updates and Changes to Policies
3. The Information We Collect
Personal Information Provided Voluntarily by the User. You may be asked to provide or otherwise voluntarily provide Personal Information when you participate in various services and offerings available through our Websites, when you contact us via phone, mail, or otherwise. The Personal Information we may ask you to provide includes, but is not limited to, the following categories of information: your name, mailing address, email address, telephone number, year of birth, and gender, information concerning your hobbies, and financial information (for billing purposes).
Though you may access and use portions of our Websites without providing any Personal Information, in order to take advantage of the full capabilities of our Websites and to obtain access to, and use of, many of the features of our Websites, you must provide certain Personal Information. For example, in order to register for a membership account through our Websites (each a “Membership Account”), to buy, sell or trade with other members on our Websites or to update the Catalog section of Trainz Community, you must provide certain Personal Information.
We use Personal Information you provide to us for our business purposes, such as (i) to allow you to access your Membership Account, (ii) to confirm your identity, (iii) for marketing our products and services to you, (iv) to contact you regarding your Membership Account and to keep records regarding your Membership Account, (v) to provide the services and products you request and to respond to your other requests and inquiries, (vi) to enhance our service offerings; and (vii) to adjust our Websites to your personal preferences.
Information Collected from Other Sources. We may obtain information about you from other sources, such as companies that update and verify email and physical addresses, for the purpose of updating and enhancing our files.
We will use the information we automatically collected through your access and use of our Websites to determine how our Websites are accessed and used. For example, this information will allow us (i) to determine which pages are the most popular with users, (ii) determine if our Websites are working properly, and (iii) to improve the user-experience on our Websites. We do not use automatically collected information to identify a particular user.
We may aggregate and use certain non-personally identifiable information for research or marketing purposes and may share, sell and rent or trade that information and statistical data derived from such information with our marketing partners, advertisers, or other third parties for research or marketing purposes.
4. Sharing Your Information
We may share Personal Information you provide to us with certain third parties that perform services on our behalf. Those third parties may host our Websites; provide certain features or functionality; print or send mailings or emails (including marketing materials); provide the services you requested, authorize and process your payments; provide customer service; analyze data; or otherwise assist us with the operation of our business. Those third parties are not authorized to use or disclose Personal Information for any purpose other than to perform the services designated by Trainz Community. We may also provide the Personal Information you provide to us to a third party if we are required by law or litigation so to disclose such Personal Information. For example, we may be required to disclose Personal Information to respond to a subpoena, court order or other legal process. Finally, the Personal Information you provide to us may be transferred as an asset in connection with a merger or sale involving all or part of Trainz Community or as part of a corporate reorganization, stock sale or other change of control. Except as specifically provided in this paragraph, we will not sell or rent or otherwise share the Personal Information you provide to us with third parties.
5. User Communities on our Websites
We use Membership Account registration information and other information users provide as they interact within the communities to: authenticate users; provide communications from us to users regarding the community; and administer the community (including, but not limited to, managing the technical requirements of the site and monitoring submissions and posts for offensive content after posting and removing such content in our sole discretion).
Please note that information (including your name, email address, address, or phone number) you provide in a posting on a blog or bulletin board is available (even after you stop participating in the community) to any other individual who has access to that same community and may be used by another individual in a manner unintended by you, including as a target for unsolicited communications. You should therefore treat any information provided by you in the content of a submission or post to a community as public information. For this reason, we urge you to act cautiously in providing any such information in your submissions or posts, as we are not liable for any use or misuse by an individual user of the information you provide in a submission or post.
6. User-to-User Communication
Trainz Community enables you to share personal and financial information to complete transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. We cannot guarantee the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. To help protect your privacy, we allow only limited access to other users’ contact, shipping and financial information to facilitate your transactions. When users are involved in a transaction, they may have access to each other’s name, User ID, email address and other contract and shipping information. In all cases, you must give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use user information only for:
- Trainz Community transaction-related purposes that are not unsolicited commercial messages.
- User services offered through Trainz Community, or
- Other purposes that a user expressly chooses.
7. No Spam or Spoofing
We and our users do not tolerate spam. Make sure to set your Trainz Community notification preferences so we communicate to you as you prefer. You are not licensed to add other Trainz Community users, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent. You may not use our communication tools to spend spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via social networks or other tools), we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.
8. Account Protection
Your password is the key to your account. We encourage you to use unique numbers, letters, and special characters, and do not disclose your Trainz Community password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Trainz Community and change your password.
9. Cookies and Related Technology
Some of our email communications to you may include a “click-through URL” linked to a particular page on one of our Websites. By clicking on one of these URLs, you will automatically enter one of our Websites. Our systems track this information to gauge the effectiveness of our email communications and your level of interest in particular areas. You may avoid having this information collected by avoiding clicking on URL links in our email communications. Please note, that we will NEVER send you an email with an embedded link that asks for your password or any financial or account information; passwords are for your protection. If you EVER receive such an email, please Contact Us.
10. Notice for Parents
Our Websites are general audience sites that are not targeted for use by children. Trainz Community does not intend to collect Personal Information from individuals under the age of eighteen (18) on our through our Websites. If you are the parent or guardian of a child under the age of 18 who has provided Personal Information to us, please inform us as provided in Contact Us page, and we will delete that Personal Information.
12. Managing Information
You may update the information you provide by accessing your account and following the instructions set forth therein. You may opt-out of receiving certain types of communications from us (“Optional Communications”). However, you will not be able to opt-out of receiving other types of communications, such as service announcements and administrative messages, as these types of communications are necessary if you have an account with us. You may opt-out of receiving Optional Communications by following the instructions set forth in those communications or by accessing your account and following the instructions set forth therein. If you have any questions regarding your ability to opt-out of receiving certain types of communications please Contact Us. Please note that removal of Personal Information from our database or “opting-out” will not stop marketing or advertising content that is ready to be mailed or is queued for transmission to you prior to the time when we can implement your request.
13. Contact Us